All orders ship from our US warehouse to US addresses only.
Rate
Express Shipping (US Warehouse): $40 flat per order.
Shipping methods
US Warehouse items ship via Express Shipping (highly recommended): items arrive at our receiving location in 2–3 business days, then are inspected and shipped to you — approximately 5–6 working days in total.
Compounds marked “Available on request” are not stocked in our US warehouse and cannot be ordered online. Submit a request through our contact form and we will confirm availability, pricing and timing by email.
Availability and estimates
Delivery times are estimates, not guarantees. Carrier delays are outside our control. Only compounds marked In stock can be ordered online.
Destinations
We ship to addresses within the United States only. International orders are not accepted. Orders with non-US shipping addresses will be canceled.
Restricted locations
We may refuse or cancel shipment to any address where the sale or possession of a product is restricted by state or local law, and to freight forwarders, reshippers, or addresses linked to export.
Processing
Every order is reviewed before it ships. Orders are processed only after payment is verified and the order is approved. There is no shipping on weekends; Friday orders are processed on the next business day.
Shipping estimates
All shipping and delivery times are estimates, not guarantees. Delays caused by carriers, weather, peak seasons, holidays, or events outside our control do not entitle you to a refund or cancellation once an order has shipped.
Tracking
A tracking number is emailed to the address on the order once a shipping label is created.
Packaging
Kits ship in lyophilized form in sealed vials, in discreet, protective packaging at ambient temperature.
Address accuracy
You are responsible for providing a complete and accurate address. Orders returned due to an incorrect address may be reshipped at your cost.
Lost, stuck, or damaged packages
Orders with Order Protection are handled under the Order Protection Policy, with guaranteed one-time reshipment and 48-hour priority handling. Orders without Order Protection are handled under the Refund & Discrepancy Policy: we file a carrier claim on your behalf, and reshipment is not guaranteed.
